Privacy Policy

Your trusted contacts (names and cell numbers) and your SOS history are stored only in your phone's own app storage. They are never uploaded to us and we cannot read them. Deleting the app or clearing your history removes them permanently.

GuardHer asks for your location only when an SOS is active. Your location is used to build the emergency message sent to your trusted contacts and is refreshed while the SOS is running. Location tracking stops the moment you end the SOS. We do not track you in the background at any other time.

To keep the service working and safe, we record a small amount of anonymous data:

• When an SOS is triggered: date and time, how many contacts were alerted, and the location of the emergency.
• When the app is opened: date and time, device type and whether it is the installed app or the website.
• Technical errors: the error message and page, so faults can be fixed.
• If you turn on emergency notifications: an anonymous device code used only to deliver alerts.

These records contain no name, email address or phone number and are not used for advertising or sold to anyone.

When you trigger an SOS, your message and location are sent to the trusted contacts you chose, through WhatsApp or your phone's text messages. GuardHer does not add anyone to that list and never sends your information to third parties for any other purpose.

All communication between the app and our servers uses encrypted HTTPS connections. Data held on our servers is stored encrypted at rest on managed infrastructure, protected by strict access rules so that no app user can read or change another person's records. Only the GuardHer administrator can view the anonymous usage records, through a private, password-protected page.

GuardHer is intended for people aged 13 and over.

You can remove any trusted contact, clear your SOS history, refuse or withdraw location permission, and turn notifications off at any time in your phone settings. To request deletion of the anonymous records linked to your device, contact us and we will remove them.

Questions about this policy: support@guardher.net.

GuardHer helps you reach people quickly but it is not an emergency service and cannot guarantee delivery of a message. In immediate danger, always call 10111 (police) or 112.